Returns & withdrawal
Your satisfaction is important to us. Here you will find all information on returns, the right of withdrawal and the process.
Simple. Fair. Customer-friendly.
You can withdraw from your order within the statutory withdrawal period of 14 days. We make the process as simple and transparent as possible.
Declare withdrawal
- 14-day right of withdrawalWithout giving reasons
- Simple processBy e-mail, letter or form
- Collection by arrangementAlso for large furniture
- Fast refundWithin 14 days at the latest
Return process
This is how easily you can return an item or declare your withdrawal.
- 1Declare withdrawalBy e-mail, letter or with the withdrawal form.
- 2Pack the itemPreferably in the original packaging.
- 3ReturnSend the parcel back or arrange collection of furniture with us.
- 4Checking the goodsWe check the returned items.
- 5RefundThe amount is refunded within 14 days to the original means of payment.
Important information
- 14-day right of withdrawal from receipt of the goods
- Refund incl. standard delivery costs within 14 days
- You bear the direct costs of returning the goods
- No withdrawal for custom-made items
- Partial returns are possible
Withdrawal form
You will find the model withdrawal form and the full withdrawal policy here.
Request a return
Report your withdrawal – for large furniture we arrange the collection with you.
Return to
Send the goods to the following address:
OM Outlet Möbel GmbH
Weckbacherstrasse 12
63937 Weilbach
Germany
Returns FAQ
Free Delivery
on orders over 49 €
14-Day Returns
shop with no risk
Verified Quality
strict quality controls
0% Financing
pay conveniently in instalments
5-Year Warranty
on many products
Free Delivery
on orders over 49 €
14-Day Returns
shop with no risk
Verified Quality
strict quality controls
0% Financing
pay conveniently in instalments